Shipping and returns

We offer worldwide shipping to ensure our products reach you wherever you are. Our shipping rates and delivery times vary based on your location:

- Domestic (Within Europe): Standard shipping typically takes 3-5 business days.

- International: Delivery times vary, but most orders arrive within 7-14 business days.

All orders are processed within 1-2 business days. Once your order is shipped, you will receive a confirmation email with tracking information. Please note that shipping costs are calculated at checkout and depend on your region.

Return Policy:

At Butter Be Kind, your satisfaction is our priority. However, due to the nature of our products, we have specific guidelines for returns:

- Unopened Products: You may return any unopened product within 14 days of receipt for a full refund or exchange. The product must be in its original packaging and in resalable condition.

- Opened Products: For hygiene and safety reasons, we do not accept returns of opened or used products. We recommend reviewing the ingredients and product descriptions thoroughly before making a purchase.

Return Shipping Costs:

Please note that the cost of return shipping is the responsibility of the customer. We advise using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

How to Initiate a Return:

If you need to return an unopened product, please contact our customer service team at hi@butterbekind.eu within 14 days of receiving your order. Provide your order number and the reason for the return. Our team will guide you through the process and provide a return authorization number and instructions.

Refunds:

Once we receive and inspect the returned unopened product, we will process your refund within 7 business days. The refund will be issued to your original method of payment. Please note that shipping costs are non-refundable.

Thank you for choosing Butter Be Kind. We are committed to providing you with high-quality, natural skincare products that nourish and protect your skin. If you have any questions or need further assistance, our customer service team is here to help.