Refund policy

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Shipping and customer care

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Dear customer, we at Butter Be Kind, natural cosmetics aim that all our products reach you in perfect condition. If you're disappointed in any way, give us a chance to make it right.

When your order arrives, please inspect the package for any damage that may have occurred during the shipping process. As long as your product is unopened we will be happy to refund you. It is normal for the outer package to show some wear and tear; however, if there is damage to the item(s) in your shipment, please contact us within 14 days and she will take care of it. Please include your order number in the email, and retain the shipping box, packaging materials and damaged items. No returns/refunds will be granted following the 14 days after delivery. Contact the carrier to file a complaint regarding the damaged package.

Return via post
You can be refund if you provide receipts showing any return charges if you are claiming a full refund for damaged, faulty or incorrectly delivered goods.

When returning the goods by post please note:
1 It may take up to 7 days for your parcel to reach us
2 Returned items will be processed within two (2) working days of receipt
3 Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit
4 You are advised to use a carrier that offers both traceability and insurance
5 It can take up to 7 day to get your money back.

We do not offer exchanges or returns for the reasons of general dissatisfaction, and/or on used products due to complexity and diversity of people skin conditions and needs. Please connect with us prior to ordering to discuss your skin’s needs and beauty ritual. We happily include samples of any product with your order at your request. Please indicate your desire in the “notes” section during checkout and we will be delighted to include samples of your wish.

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Shipping time:

We do our best to ship our orders from Slovenia in 1-3 business days. Allow an additional 3-6 business days for domestic priority freight to reach your home within the EU, and 7-21 days for international shipments (any additional customs delays are unfortunately out of our control).

We offer free worldwide shipping on all orders over €100. Deliveries in the EU take about 3 – 6 days, depending on the destination zone. For all purchases under €100, the shipping charge for EU is diverse, from €8 to €18, depending on the state. The international shipping charge is €28.

Butter Be Kind is not responsible for any delays incurred due to international customs. Butter Be Kind is not responsible for any additional duties or taxes your country may require. We do our best to ensure you will not incur any extra fees. Please review your local policies regarding receiving shipments from the EU before ordering. The purchaser is responsible for tracking their package once it is tendered to the shipping carrier. Please note that packages may be delayed due to the destination country’s customs clearance procedures.

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We ship to the following countries:

Australia


Austria
Belgium
Bulgaria
Canada
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Greenland
Hungary
Iceland
Italy
Japan
Latvia
Lithuania
Luxemburg
Macedonia
Monaco
Montenegro
Morocco
The Netherlands
New Caledonia
New Zealand
Norway
Poland
Portugal
Republic of Ireland
Russia
Singapore
Slovakia
Slovenia
Spain
Sweden
Switzerland
Taiwan
Thailand
United Arab Emirates
United Kingdom
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